pk336 Privacy Policy – How We Collect and Protect Your Data

1. Data Controller

pk336 is the data controller responsible for the personal information collected through the pk336 platform at pk336.app. When this Policy refers to "pk336," "we," "us," or "our," it means the entity operating the pk336 online casino and sports betting platform. For any privacy-related queries, you may contact the pk336 data protection team at [email protected].

2. Personal Data We Collect

pk336 collects the following categories of personal data from Players and site visitors:

2.1 Registration Data. When you create a pk336 account, we collect your full name, date of birth, email address, mobile phone number (Pakistani format), and chosen username and password. This information is mandatory to create a functional account.

2.2 Identity Verification (KYC) Data. To comply with anti-money laundering (AML) requirements and responsible gaming obligations, pk336 may request identity verification documents including a copy of your Computerised National Identity Card (CNIC) or other government-issued identification. We may also request proof of address or source of funds documentation where required.

2.3 Financial Data. pk336 collects information related to your deposits and withdrawals, including payment method details (JazzCash account number, Easypaisa wallet reference, bank account details, USDT wallet address), transaction amounts in PKR, transaction timestamps, and transaction history. Full card numbers are never stored by pk336 — payment card processing is handled by certified third-party payment processors.

2.4 Gaming Activity Data. pk336 records all gaming and betting activity on your account, including game sessions, bet amounts, win/loss records, bonus usage, and wagering history. This data is used for account management, dispute resolution, responsible gaming monitoring, and regulatory compliance.

2.5 Technical and Device Data. When you access the pk336 platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, and session timestamps. This data is used for security monitoring, fraud prevention, and platform optimisation.

2.6 Communications Data. Records of any communications between you and pk336's support team — including live chat transcripts, email correspondence, and submitted support tickets — are retained for quality assurance, dispute resolution, and regulatory purposes.

3. How We Collect Your Data

pk336 collects personal data through the following means:

• Direct submission — information you provide when registering, completing KYC, making deposits or withdrawals, contacting support, or updating your account profile;
• Automated collection — technical and device data collected automatically when you access the platform, through server logs, cookies, and analytics tools;
• Third-party sources — identity verification agencies, payment processors, fraud detection services, and regulatory databases used to verify your identity and assess risk.

4. How We Use Your Personal Data

pk336 processes your personal data for the following purposes:

• Creating and managing your pk336 account and providing access to the platform's Services;
• Processing deposits and withdrawals in PKR via JazzCash, Easypaisa, bank transfer, USDT TRC20, and other supported payment methods;
• Verifying your identity and age in compliance with KYC and AML requirements;
• Monitoring gaming activity to detect problem gambling behaviour and apply responsible gaming interventions where appropriate;
• Detecting, investigating, and preventing fraud, cheating, multi-accounting, money laundering, and other prohibited conduct;
• Providing customer support and resolving disputes;
• Sending account-related notifications including deposit confirmations, withdrawal updates, and security alerts;
• Sending promotional communications where you have provided consent, which can be withdrawn at any time through your account settings;
• Complying with legal and regulatory obligations imposed on pk336 by its licensing authority and applicable law;
• Improving the platform through aggregate analysis of user behaviour and technical performance data.

5. Legal Basis for Processing

pk336 processes your personal data on the following legal bases:

• Contractual necessity — processing required to perform the contract between pk336 and you as a registered Player, including account management and payment processing;
• Legal obligation — processing required to comply with KYC, AML, responsible gaming, and other regulatory obligations applicable to pk336's licence;
• Legitimate interests — fraud prevention, security monitoring, and platform integrity, where those interests are not overridden by your data protection rights;
• Consent — for optional data processing activities such as promotional communications, where we have obtained your prior consent.

6. Data Sharing and Disclosure

pk336 does not sell your personal data to third parties. We share personal data only in the following circumstances:

6.1 Service Providers. pk336 engages trusted third-party service providers to operate aspects of the platform, including payment processors (for JazzCash, Easypaisa, HBL, and other methods), KYC and identity verification providers, fraud detection services, game studios, and cloud hosting providers. These third parties are bound by contractual data processing agreements and are permitted to use your data only for the specified service purpose.

6.2 Regulatory and Legal Disclosure. pk336 may disclose personal data to its licensing authority, law enforcement agencies, financial intelligence units, or courts where required by law, court order, or regulatory directive. We will notify you of any such disclosure where permitted by law to do so.

6.3 Business Transfers. In the event of a merger, acquisition, or sale of all or part of pk336's business, personal data held by pk336 may be transferred to the acquiring entity, subject to the same privacy protections described in this Policy.

6.4 Responsible Gaming Networks. pk336 participates in responsible gaming self-exclusion programmes. If you self-exclude from pk336, your details may be shared with partner platforms and responsible gaming registries to enforce your exclusion across participating operators.

7. Data Retention

pk336 retains your personal data for as long as your account remains active and for a period following account closure as required by applicable law and licensing obligations. As a general principle:

• Account and transaction records are retained for a minimum of five (5) years following account closure, consistent with standard AML record-keeping requirements;
• KYC documentation is retained for the duration required by the licensing authority, typically five years from the date of the last transaction;
• Support communications are retained for two years unless required longer for an open dispute or regulatory investigation;
• Technical logs and device data are retained for twelve months for security monitoring purposes, after which they are anonymised or deleted.

8. Security Measures

pk336 implements appropriate technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption on all data transmissions between your device and pk336 servers, encrypted storage of sensitive account data, access controls limiting staff access to personal data on a need-to-know basis, and regular security audits and vulnerability assessments of the platform infrastructure. While pk336 takes all reasonable steps to protect your data, no internet transmission is entirely without risk. You are responsible for keeping your account credentials secure and for notifying pk336 immediately if you suspect any unauthorised access to your account.

9. Cookies and Tracking Technologies

pk336 uses cookies and similar tracking technologies on the platform for the following purposes:

• Essential cookies — required for the platform to function, including session management, login authentication, and security tokens;
• Analytics cookies — used to understand how Players use the platform, identify performance issues, and improve user experience through aggregate, anonymised data;
• Preference cookies — used to remember your language, display, and notification settings across sessions.

You may manage cookie preferences through your browser settings. Disabling essential cookies may impair your ability to access certain features of the pk336 platform.

10. Your Data Protection Rights

Subject to applicable law, you have the following rights regarding your personal data held by pk336:

• Right of access — to request a copy of the personal data pk336 holds about you;
• Right to rectification — to request correction of inaccurate or incomplete personal data;
• Right to erasure — to request deletion of your personal data where it is no longer required for the purpose it was collected, subject to legal retention obligations;
• Right to restriction — to request that pk336 restrict processing of your personal data in certain circumstances;
• Right to object — to object to processing of your personal data based on legitimate interests, including direct marketing;
• Right to data portability — to receive your personal data in a structured, machine-readable format where technically feasible.

To exercise any of these rights, contact the pk336 support team via live chat or at [email protected]. pk336 will respond to data rights requests within 30 days of receipt.

11. Children's Privacy

The pk336 platform is strictly restricted to individuals aged 18 and over. pk336 does not knowingly collect personal data from anyone under 18 years of age. If we become aware that a registered account belongs to a person under 18, we will immediately close the account and delete all associated personal data. If you believe a minor has registered on pk336, please notify us at [email protected] immediately.

12. Updates to This Privacy Policy

pk336 may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or platform functionality. When material changes are made, we will notify registered Players via email or in-platform notification prior to the changes taking effect. The "Last updated" date at the top of this Policy reflects the date of the most recent revision. Continued use of the pk336 platform following notification of an updated Privacy Policy constitutes your acceptance of the revised terms.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or pk336's data practices, please contact our data protection team:

• Email: [email protected]
• Live Chat: Available 24/7 through your pk336 account dashboard

pk336 is committed to resolving privacy concerns promptly and transparently. If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.